Returns, Exchanges & Refunds
Last updated: 17 September 2026
We want you to be confident when ordering from Kenaara. This policy applies to orders delivered in Pakistan and does not limit rights available under applicable Pakistani consumer-protection law.
Seven-day exchange window
You may request an exchange within 7 calendar days after delivery. The item must be unworn, unwashed, unaltered, free from fragrance or marks, and returned with its original tags and packaging. Exchanges are subject to stock availability.
Damaged, defective or incorrect items
Please email arsalmehmood0333@gmail.com within 48 hours of delivery with your order number and clear photographs. If the item is confirmed to be defective, damaged in transit or different from what you ordered, Kenaara will arrange a replacement or exchange at no additional delivery cost. If a suitable replacement is unavailable, a refund will be offered.
Change of size or preference
For size, colour or style exchanges, the customer is responsible for return and re-delivery charges. We recommend checking the size guide before ordering.
Items that cannot be returned
- Items that have been worn, washed, altered or damaged after delivery
- Items without original tags or packaging
- Personalised or made-to-order items
- Hygiene-sensitive items once opened
- Final-sale items, unless defective, damaged or incorrectly supplied
Refunds
Approved refunds are processed after inspection of the returned item. Please allow up to 7 business days after approval. Refund timing may vary by payment provider. For Cash on Delivery orders, we may request verified bank or mobile-wallet details to complete the refund.
How to make a request
Email arsalmehmood0333@gmail.com with your order number, reason and photographs where relevant. Do not send an item back until return instructions have been provided.