Privacy Policy
Last updated: 17 September 2026
Kenaara respects your privacy. This policy explains how we collect, use and share personal information when you visit kenaara.com, place an order, create an account or contact us. Our store is hosted by Shopify.
Information we collect
- Name, email address, telephone number, billing and delivery address
- Order, payment confirmation, return and exchange information
- Account details and customer-service communications
- Device, browser, IP address, cookie and storefront-usage information
- Marketing preferences and interactions where permitted
Payment-card information is processed by authorised payment providers and is not stored by Kenaara in full.
How we use information
We use personal information to process and deliver orders, provide Cash on Delivery, prevent fraud, communicate order updates, handle returns and support requests, improve our store, comply with legal obligations and send marketing only where permitted.
Who receives information
Information may be shared only as needed with Shopify, payment providers, courier and logistics companies, cloud and technology providers, professional advisers and competent authorities where required by law. These providers may process information outside Pakistan subject to their own safeguards and contractual obligations.
Cookies and analytics
We and Shopify use cookies and similar technologies to operate the store, remember preferences, analyse performance and support relevant advertising. Browser settings can limit cookies, although some store functions may then be unavailable.
Retention and security
We retain information only as long as reasonably necessary for orders, customer support, fraud prevention, accounting and legal compliance. We use reasonable safeguards, but no online system can be guaranteed completely secure.
Your choices
You may ask to access, correct or delete personal information we hold, subject to applicable law and record-keeping duties. You can unsubscribe from promotional email at any time. We may need to verify your identity before completing a request.
Children
The store is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.
Contact
Privacy requests may be sent to arsalmehmood0333@gmail.com or Kenaara, Street Number 7, Multan 60700, Pakistan.
We may update this policy to reflect legal, operational or service changes. The latest version will be posted here.